Terms and Conditions for all orders placed with Creative Amusement Services, Inc. dba CASI/QLT. When will my order ship All online orders will ship within 24 hours (next business day). Please note that tracking numbers are sent from QUANTUMVIEW@UPS.COM. What if something is out of stock? In the rare event that a product is out of stock we will not hold up your order. Balance of your order will ship on schedule and we will notify you via by email regarding the product that was out of stock. We do not hold a back order unless you instruct us to do so via email. Is online shopping at CASI/QLT safe? Yes, we want you to be comfortable shopping online, and we understand the concern about online credit card security. So, like other major e-commerce websites, we take the handling of your important and sensitive personal and credit card information very seriously. To provide maximum security, we use industry standard and accepted SSL Secure Servers and Digital ID Certificate Encryption Protection technology, which automatically encrypts all information, including credit card numbers, before it leaves your web browser to travel to us across the Internet. The major Web browsers, including Firefox and Microsoft Internet Explorer versions 3.0 and above, use this technology. To be sure this security technology is being used, in the Netscape browser look for a gold key or closed lock on the top and/or bottom status bar, and in the Microsoft browser look for a gold closed lock icon on the bottom status bar. This encryption makes it absolutely impossible for unauthorized parties to read any information you send us. We also use the added security of Address Verification. There is no risk. In fact, shopping online at CASI/QLT is statistically safer than using your credit card at a restaurant or department store. Minimum Orders $25.00 not including freight. Guarantees All products are guaranteed against defects. We'll exchange it or credit your account toward future merchandise. All claims on defective merchandise must be made within 20 days of invoice date and an MRA (merchandise return number) will be issued. Pricing Prices are those in effect at the time of shipment. We do our best to maintain steady pricing. As market conditions vary, we reserve the right to change them up or down. Not responsible for typographical errors on any CASI/QLT web site or printed literature. Any orders that are calculated incorrectly by the shopping cart will be re-calculated by hand and you will be contacted with the new total. Equipment and Software Sales All equipment and software sales are final! Payment CASI/QLT accepts Visa, Mastercard, American Express and Discover. You may also mail us a money order. Freight All shipments are FOB Mt. Vernon, New York 10550. Returned Checks There is a $25.00 service charge on a returned check. Refused Orders-Undeliverable or Orders with Improper Addresses Freight charges on all shipments returned by carrier to CASI/QLT will automatically be added to your next order. Returns Returns for CASI/QLT Credit only must be made within 20 days from invoice date and will be subject to a 20% re-stocking charge. Merchandise must be in new condition in complete packs or case quantities only. All returns must be pre-approved and have an MRA (merchandise return authorization) number. We are not responsible for returns without an MRA number. MRA number must be written clearly on the outside of the box. Disclaimer CASI/QLT's maximum liability in the sale of these goods shall be the replacement of any goods proven to be defective or incorrectly shipped. Purchaser shall give written notice to seller within 10 days of receipt of order. CASI/QLT shall not be liable for any consequential damages or loss of income arising out of the use or inability to use any CASI/QLT product. Shipping Errors They do happen. We do our very best. But in the urgency of getting your orders out right away, a mistake does happen here and there. If we ship the wrong item we will send out the replacement at our expense via UPS ground only. We ask for your cooperation in shipping the incorrectly received item back to us under an MRA number. Your CASI/QLT account will be credited for the ground freight charges incurred to return any incorrectly shipped product.