Is online shopping at CASI/QLT safe?

What payment methods does CASI/QLT accept?

Can I make a purchase by telephone, fax or mail?

What type of shipping does CASI/QLT offer?

How will I know you've received my order?

What is your return policy?

Does CASI/QLT charge sales tax?

What does CASI/QLT do with the personal information I give you?

What is your pricing policy?

Is online shopping at CASI/QLT safe?

Yes, we want you to be comfortable shopping online, and we understand the concern about online credit card security. So, like other major e-commerce websites, we take the handling of your important and sensitive personal and credit card information very seriously. To provide maximum security, we use industry standard and accepted SSL Secure Servers and Digital ID Certificate Encryption Protection technology, which automatically encrypts all information, including credit card numbers, before it leaves your web browser to travel to us across the Internet.

The major Web browsers, including Netscape Navigator and Microsoft Internet Explorer versions 3.0 and above, use this technology. To be sure this security technology is being used, in the Netscape browser look for a gold key or closed lock on the top and/or bottom status bar, and in the Microsoft browser look for a gold closed lock icon on the bottom status bar. This encryption makes it absolutely impossible for unauthorized parties to read any information you send us.

We also use the added security of Address Verification. There is no risk. In fact, shopping online at CASI/QLT is statistically safer than using your credit card at a restaurant or department store.

If you have any questions about security at CASI/QLT, please contact us.

What payment methods does CASI/QLT accept?

We accept the following major credit cards from US residents:

We also accept Bank Wire, Bank Check, Certified check and Cashiers check and COD (Certified Check or Money Order). First time orders are not eligible for COD. Please contact us with any questions regarding method of payment.

Can I make a purchase by telephone, fax or mail?

Yes, you can order by calling toll-free 800-842-5580 (outside the US and Canada 914-668-7200 ). You can fax your order to 914-376-7580 or mail to CASI/QLT, 602 South Third Avenue, Mount Vernon, N.Y. 10550. Please include your phone number with orders. We will need to contact you with shipping charges.

What type of shipping does CASI/QLT offer?

We ship all of our orders throughout the U.S. and Canada using UPS shipping. Standard shipping is by GROUND, however, other UPS shipping options are also available.

Prompt, dependable, low-cost ground delivery makes UPS Ground an excellent choice for your shipments.

All of our UPS shipments are insured against loss and damage.

During checkout, your shipping cost will be automatically calculated.

Foreign Orders:

Foreign orders are shipped by FedEx or Commercial Freight. After the order is placed, you will be contacted with shipping cost and payment instructions.

Shipping Information

Orders are shipped within 24 hours of receiving your order, and should arrive within the time allowed by your choice of shipping method. Orders placed on a Friday will be shipped the following Monday. Orders placed the day before or on a holiday will be shipped the next scheduled business day (Monday -Friday).

Please allow 2 to 8 business days for a ground package to arrive once it has been shipped.

Delivery Problems

If you have any questions or concerns about your delivery, please call us Toll-Free at 800-842-5580 or contact us online.

How will I know you've received my order?

At the end of the order process, you will receive a confirmation as well as an order number. Please note this information for your future reference. This information will also be e-mailed to you shortly after you complete your order.

What is your return policy?

1. All presses, printers, other equipment, software and starter packages are shipped with the understanding that all sales are final.

2. Returns on Defective Supplies

CASI/QLT will make every effort to accurately fill your order with first quality merchandise. In the event a problem occurs, call CASI/QLT and you will be issued an RMA#. CASI/QLT reserves the right to either credit your account against future orders or to reship new replacement product.

3. Returns on Non-Defective Supplies

Call CASI/QLT and you will be issued an RMA#. Merchandise must be in new condition and in original salable quantity. No broken packs. Case merchandise must be in original box with complete quantities. There is a 20% restocking charge. Credit for merchandise, not freight, will be applied to CASI/QLT account only.

4. RMA Numbers (Returned Merchandise Authorization)

RMA numbers will not be issued beyond 10 calendar days from your receipt of merchandise. Once an RMA# is issued the merchandise must be returned to CASI/QLT within 7 days. Please have the following information ready when you call for an RMA #:

A. Your Name

B. Company Name

C. Customer Number

D. Invoice Number

E. Reason for Return

Send merchandise to: CASI/QLT - Creative Amusement Services, Inc.

602 South Third Avenue

Mount Vernon, N.Y. 10550

5. CASI/QLT’s maximum liability in the sale of goods shall be the replacement of any goods proven to be defective or incorrectly shipped. Purchaser shall give notice to seller within 10 days of receipt of order. CASI/QLT shall not be liable for any consequential damages or loss of income arising out of the use or inability to use any CASI/QLT product.

The RMA# must be placed on the outside of the box. Returned merchandise received by CASI/QLT without an RMA# will be refused.

Does CASI/QLT charge sales tax?

Because CASI/QLT is based in New York, we are required by law to collect sales tax from New York State residents who do not have a valid resale certificate on file with CASI/QLT. This tax will be added to the total purchase price at checkout.

What does CASI/QLT do with the personal information I give you?

We respect your privacy. Information about our commitment to protect your privacy can be found in our Privacy Policy.

What is your pricing policy?

Our prices are those in effect at the time of shipment and are subject to change without notice. We do our best to maintain steady pricing. As market conditions vary, we may change them up or down.